Support & FAQs
You're participating in one of our summits and have a question? For immediate answers please have a look at these FAQs. If you didn't find the answer to your question please feel free to contact us directly (details below).
An online summit is an online event during which you can watch expert interviews on topics like to nutrition, health, fitness or financial success. Our goal is to empower you to thrive in any area in life which is why you can watch all interviews for free during the summit period. These are certain dates during which the interviews will be accessible to participants who joined the respective summit free of charge. And in case you want to keep the recordings, audio downloads and bonuses you will have the chance to do so with the summit package.
If you've not been part of an online summit before, then here's how it works:
- First you register for the summit so we know if you'd like to participate in the summit
- The summit runs typically over a period of 8 to 9 days and each day you get to listen to different expert interviews.
- You'll have about 24 hours to listen to the replays from any given day before the next group of speakers comes on the next day.
In case you miss any presentations, want to re-watch them, enjoy them at your own leisure or share them with your friends and loved ones you'll have the option of owning the summit for life. That is optional but quite popular because it's not just great value, your investment allows us to organize these summits for free and share this information with those in need.
Our summits are online events. After you've registered you can tune in from anywhere and watch on any device - on your way to work, from the comfort of your home and even when you travel.
Together with our speakers we're on a mission! Helping you and anyone who may benefit from this information is more important to us than profits. We're doing this with a deep conviction that each summit can be a life-changing event for many and hold nothing back.
And maybe you'd like to support our mission? Then we invite you to consider owning the Summit package which includes all summit recordings, audio downloads, print outs and bonuses.
While these sales allow us to offer this event for free, this package is completely optional and you can enjoy the summit 100% free if you so choose.
Presentations go live about noon Eastern Standard Time and you have about 24 hours to watch them before the next group of speakers comes on. If you still miss a presentation you have a few options: sometimes we are able to organize an encore weekend where you can watch the replay and of course if you'd like to enjoy the whole summit at your own convenience you may consider owning the Summit Package.
Each summit has its own start date. Please refer to the homepage of the summit for the respective date or check the confirmation email you'll receive after registering.
On each day a different group of speakers will come on - typically at 1pm Eastern Standard Time but check the summit schedule to confirm.
If you want to find out what time that is in any other time zone, here is a nice tool for that.
Please add our email: email@example.com to your contacts or whiltelist it so you can actually receive our emails.
If you've registered ahead of time, we'll email you the access link once the summit starts.
If you've registered after the summit has started you'll find the access link inside the confirmation email and the daily updates.
Once the summit has started you can use the same access link every day. Of course we'll still email you the daily schedule and the link just in case (please note that due to the amount of participants it can take 20 minutes or more for you to receive the email).
If you've registered and not received a confirmation email from us please do the following:
- Check the spam folder for our email. It would've been sent by "Better Life Summit" / firstname.lastname@example.org. If you do find us in the spam folder add us to your contacts or whiltelist our email.
- If you still can't find a confirmation email there might have been a typo in the email. In that case simply re-register for the same summit. Afterwards wait a couple of minutes to see if you've received the confirmation email.
- Still haven't received a confirmation email and checked your spam folder as well? If so, please email us requesting to be added to the registration list and we'll manually add you (email@example.com).
At this point we do not offer an audio only version of the summit interviews. The reason is that this summit is not just a source of information. You'll meet athletes, inspirations and even doctors sharing their personal stories. So this summit is equally about inspiring you and changing beliefs of what's possible as it is about facts. To convey this message audio does not do the speakers nor this event justice which is why we decided to conduct the interviews as video interviews.
If you prefer audio only please note that audio files will be available as part of the summit package. Meaning with the summit package you can download the audio version of the interviews and listen to them on the go.
No. At this point the summit is only in English due to the fact that it's the one commonly spoken language with which we can help the most people with our work.
We'll email out the schedule for the summit once the summit starts so you can plan ahead and choose the best presentations for you.
Alternatively you always have the option of purchasing the summit package which gives you lifetime access to everything and helps us to continue our work.
When we have a summit with live segments the live stream will be audio only to minimize technical glitches.
But of course you can watch the video recordings during the replay period. For that scroll down to the replay section, pick a speaker which opens a new page just for that speaker and enjoy 🙂
We use Facebook comments for the comment section. The alternative would have been to require user accounts for everyone and that's something we can't accommodate. So we reluctantly went with Facebook comments which unfortunately means that some participants can't comment themselves if they are not logged into Facebook.
To see the comment box and participate make sure that you are logged into Facebook in the same browser.
And please remember that the real value is in the summit, not the comments or giveaways. Sure, those things are fun but it's the content that matters and that can and will change lives!
The live stream with the host is audio only. But of course you can watch the video recordings of the interviews once the replays are up.
Replays are up about 4 hours after the live stream started on the same page as the live stream. Please scroll down to the replay section, pick a speaker which opens a new page. You'll find the video recording of the interview on that page.
First please reload the live page of the summit. Then scroll down to the replay section. Pick a speaker. This opens a new page. Click play on the video of the speaker.
Underneath the video you'll find an audio player (a blue bar with play button). If the video doesn't work try the audio player.
If the video does not show up at all and the count down above it has expired that means the replay period ended so the video is no longer available.
Please scroll down to the replay section. This is not the video on top - each speaker has their own page where you can watch the video recording of the interviews during the replay period. Pick a speaker. This opens a new page. Click play on the video of the speaker.
Yes! You have until the following day starts to watch the replays. Unlike the live stream replays are the video recordings of the interviews. You'll find the replays on the same page but you need to scroll down. If it doesn't show up immediately, please reload the page and then scroll down to the replay section, pick a speaker which opens a new page and play the video.
To do this you need to wait until the replays are up! That happens about four hours after the live stream started. Please reload the page at that point. On the page scroll down to the replay section, pick a speaker which will open a new page, and then on that speaker's page click play on the blue bar underneath the video. That's our audio player and it allows you to lock your screen on most mobile devices (if your device is not supported unfortunately we can't change that - but most modern devices should work!).
The Summit Package is for those who are looking to implement the tips from the summit in their own life. You'll get lifetime access to all interviews, audio downloads and print outs. Plus we try to put together a collection of bonuses for each summit that could be yours for free with the summit package.
Here are a few reasons why many participants choose to purchase the summit package:
- Lifetime access to all presentations - you'll have the tips, resources and motivation at hand when you need them in the future...
- Maybe you missed a presentation or you feel it could help to revisit your favorite presentations again...
- Access to our collection of expert resources that will guide you every step along the way...
- The ability to share this life-changing information with a loved one or family member...
- Or maybe you simply prefer to read the transcripts or listen to the audio files on the go...
And of course you're investment will help us and the summit host in continuing our work and providing this information to those in need.
We offer an unconditional 30 days money back guarantee. To give you enough time to go through everything we only start counting down these 30 days at the end of the summit or after the receipt of your physical package (whichever is later)! That gives you the summit period AND an additional 30 days to go through everything at your own time and decide whether or not the package is for you.
In case you ordered a physical summit package you'll have to return the package to us before we can issue the refund. Simply drop us an email and we'll let you know where to send it to.
Of course most physical packages come with digital access to all materials as well and if you've downloaded anything in the meantime, it's yours to keep even if you decided the summit package isn't for you - as a thank you for letting us be part of your journey.
The early bird offer is only available before each summit starts. It's a special thank you for our early supporters.
If you missed the opportunity to take advantage of the early bird discount, you still have the chance to get all the summit recordings without the bonuses at the same affordable price during the summit period.
Sometimes the bank or credit card processor hold transactions and we're always here to help you out. Please email us with your full name and the email you've used during checkout (firstname.lastname@example.org).
Using PayPal to purchase? Please email us and provide your PayPal email as well.
After your purchase you'll receive two emails:
- An email from email@example.com with your login data and link
- A receipt with instructions on how to access the members area from +Results Pte. Ltd..
You'll be able to access all your summit packages from the same members area that you can access here.
If you have not received the emails with your login data there could be a typo in the email used on checkout which is something we can solve easily. Just email us at firstname.lastname@example.org and we'll help you out.
If you're trying to reset your password to access the members area but couldn't do so, please email us at email@example.com. Sometimes the emails to reset the password end up in spam or in case of typos can't be delivered. Either way, we're here to help.
For all summits we offer a digital access pass that you can purchase. This gives you lifetime access to all the summit interviews (video format), audio downloads and transcript print outs. To access your purchase please log into our exclusive online members area.
All early bird offers are digital access pass only. We did this because we don't want to ask you to wait too long.
For some summits we also offer a physical package. If you choose this option please look for our combo packages that include digital access to the summit as well as the physical package shipped to you. This gives you immediate access to everything once the summit starts AND you'll receive the DVDs and book after the summit has ended.
The digital access pass can be purchased by anyone, anywhere. This is a global event with participants from all around the world. As long as you have a valid credit card or PayPal you'll be able to get the digital access pass.
For the physical package however is only available in the US unless it says otherwise on the checkout page.
Simply email us: firstname.lastname@example.org with the email you used during checkout.
That depends on when you purchase the package. If you take advantage of the early bird offer before the summit starts you won't have access to the interviews yet. Of course by the end of the summit you'll have access to all interviews and any bonuses you may have purchased.
Because we try to keep the costs reasonable and offer you a good discount we have to bundle the orders from the summit. That means your DVDs and books are only printed after the summit has ended. So please allow for about three weeks after the summit has ended. Of course you'll receive a tracking number as soon as the package is on its way for peace of mind!
Please scroll down and at the bottom you'll find a navigation bar that allows you to load more interviews.
Please make sure to copy - paste the password and not type it out.
The auto-generated passwords are often hard to get right because a capital i may look the same as a small L, a zero may look the same as a capital o, etc.
So please highlight the full password that you've received (make sure to highlight any funny characters in the password as well - those are part of the password), copy the highlighted password (right click - copy), and then paste it into the login form (right click - paste).
If that does not work (it does in 99% of all cases) email us email@example.com
Sometimes login details end up in spam because we send you your password after you sign up initially.
So here is what you can do:
- Check your spam folder to see if the login details are there (the email would come from firstname.lastname@example.org)
- If you can't find that email request the password here: https://members.betterlifesummits.com/login/
- You'll receive the password via email - please give it up to 10 minutes
- Use the password that you've received to log into the members area here: https://members.betterlifesummits.com/ - please make sure to copy paste the password instead of typing it to avoid errors.
If you don't receive your password after requesting it or the system tells you that your email is not recognized that could mean that there was a typo in the email used on checkout or that you used a different email to purchase the package. To help you please email your full name and any email that you may have used to purchase the package to email@example.com.
Once you're inside the member's area please navigate to your summit package. Next please select a speaker. That opens a new page just for this interview. Underneath the video you'll find download buttons:
To download please right click on the button and select "Save as..." or "Save link as..." and download the file.
Alternatively you can preview the files in your browser and then download them:
When you click the audio download button it may open an audio player like this:
Please click the menu on the right of the bar and then click download:
For the transcript it may also open a new page. If so look for the download icon on the top right (the down arrow):
Often browsers store your login information like your login email for pages and show the stored data when you open that page again.
Typically it helps to clear the cache / browser history of your browser. But be aware that this will also delete the prefilled login form data on other websites so be careful if that's something you often use.
Here is where you'll find the bonuses:
Log into the members' area: https://members.betterlifesummits.com/
Open the summit page - this will show a list of all speakers. At the bottom of the list you'll find a navigation bar to load more content. The bonus page is on that list! Open the bonus page and you'll find your bonuses.
This applies only to certain summits and packages.
If you have a buddy pass you'll find a button inside the dashboard of the members' area https://members.betterlifesummits.com/dashboard/ (requires login). It may look like this:
On the page that opens you can enter your buddy's details and set the password.
Make sure to remember your password and to give it to your buddy. Your buddy can then login with their email and the password you set.
We also require for you to get the buddy's OK before setting up their account because they will receive emails from us and we don't want to surprise or spam them. So after filling out the details check the box.
Only after checking the box will the submit button show up and you can set up your buddy's account.
Please note that you can only do this once! So make sure you entered their correct email, remember the password and let them know.
Follow these steps to cancel a subscription, trial, list all your active or past subscriptions and update your payment details.
Click this link (opens a new tab) and enter your email into the field: https://click.thrivecart.com/updateinfo/
You will receive an email from "ThriveCart" with the subject "Update info / view purchase history".
Click the link inside that email (it expires in a few minutes so if it doesn't work, request a new link via step 1).
After you clicked the link, it will open a page where you can click "Subscriptions".
Click the "View" button for the subscription you would like to cancel.
Please note that your trial will be listed under the Trials tab, while the paid subscriptions will be listed under the "Current" tab.
Click "Cancel subscription".
If you signed up with PayPal this will redirect you to PayPal. Please log in and click "Cancel" and confirm with "Cancel Plan" within PayPal. You will see a confirmation within PayPal.
After you've cancelled your subscription it will be listed in the "Cancelled" tab (see previous image).
Inside the members area click on "Account"
There you'll find a link to upgrade to the yearly membership (a great option to save money!).
The process is as follows:
- Sign up for the yearly membership using the same email address as before
- Cancel the monthly membership following the instructions above
- Log out and back into your members account to reload the dashboard
It's a bit cumbersome but the reason is that we do not store any of your payment information and do not have the authority to start charging you more. Everything is handled by the payment processor directly. While it means upgrading takes a minute or two, it also means your data is as safe as can be and both you and us can sleep well at night 🙂
And as always, in case of questions please email firstname.lastname@example.org
You may have to update your credit card information because the card expired, you changed banks, etc. Whatever the reason, updating your credit card information is simple.
1. Click this link (opens a new tab) and enter your email into the field: https://click.thrivecart.com/updateinfo/
2. You will receive an email from "ThriveCart" with the subject "Update info / view purchase history". Click the link inside that email (it expires in a few minutes so if it doesn't work, request a new link via step 1).
3. After you clicked the link, it will open a page where you can click "Update my info" in the profile section.
Clicking this button will then open a modal window with your personal details and the ability to update any card details.
To enter your new card details, simply needs to click the ‘Update’ button and the credit card fields will become active.
After you've entered your new credit card information, complete the update by clicking the "Save changes" button.
That's it. You can verify the update by closing the modal / pop up and then clicking the "Update my info" button once again.