Feel Fabulous Over Forty

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Login Questions

Manage My Membership

How can I switch to the annual plan?

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We don’t have the authority to start charging you more. Everything is handled by the payment processor directly – that keeps you safe and let’s us sleep well at night. That means the upgrade process requires two steps: 

  1. Cancelling the monthly plan
  2. Signing up for the annual plan

Step 1: Cancelling the monthly plan

1. Click this link (opens a new tab) and enter your email into the field: https://click.thrivecart.com/updateinfo/

2. Within a few minutes you should receive an email from “ThriveCart” with the subject “Update info / view purchase history”. Check your spam folder as well.

3. Click the link inside that email (it expires in a few minutes so if it doesn’t work, request a new link via step 1).

4. After you clicked the link, it will open a page where you can click “Subscriptions”.

5. Click the “View” button for the subscription you would like to cancel. Please note that your trial will be listed under the “Trials” tab, while the paid subscriptions will be listed under the “Current” tab.

 

6. Click “Cancel subscription”.

If you signed up with PayPal this will redirect you to PayPal. Please log in and click “Cancel” and confirm with “Cancel Plan” within PayPal. You will see a confirmation within PayPal.

After you’ve cancelled your subscription it will be listed in the “Cancelled” tab (see previous image).

Step 2: Sign up for the yearly plan

Once you’ve cancelled the trial / monthly subscription, please sign up for the annual membership using the same email address here: https://click.thrivecart.com/feel-fabulous-membership-upgrade/

We understand that this is not the most straight forward way but there is a reason for it: to protect you, we do not have access to your payment details! Everything is handled by the payment processors directly. And they need to receive the authorization for the upgrade directly from you. Sure, the process takes a few minutes but we hope you agree that this is a small inconvenience for knowing your payment details safe.

Your current password will continue to work after the upgrade. In case any of these steps don’t work for you or you want us to confirm that everything went through correctly, please email hello@betterlifesummits.com

How do I cancel my membership?

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If you’re on a monthly membership and want to reduce your costs, consider upgrading to the annual plan which saves you 55%.

Otherwise follow these steps to cancel a subscription or trial.

1. Click this link (opens a new tab) and enter your email into the field: https://click.thrivecart.com/updateinfo/

2. Within a few minutes you should receive an email from “ThriveCart” with the subject “Update info / view purchase history”.

3. Click the link inside that email (it expires in a few minutes so if it doesn’t work, request a new link via step 1).

4. After you clicked the link, it will open a page where you can click “Subscriptions”.

5. Click the “View” button for the subscription you would like to cancel.

Please note that your trial will be listed under the Trials tab, while the paid subscriptions will be listed under the “Current” tab.

 

6. Click “Cancel subscription”.

If you signed up with PayPal this will redirect you to PayPal. Please log in and click “Cancel” and confirm with “Cancel Plan” within PayPal. You will see a confirmation within PayPal.

After you’ve cancelled your subscription it will be listed in the “Cancelled” tab (see previous image).

If you don’t receive the email with the access link to your payment profile or don’t find your subscription listed, please email us hello@betterlifesummits.com

Update Credit Card details

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Updating your credit card information is possible inside the customer hub of our shopping cart. The shopping cart is called “ThriveCart” and you can follow along here:

1. Click this link (opens a new tab) and enter your email into the field: https://click.thrivecart.com/updateinfo/


2. Within a few minutes you should receive an email from “ThriveCart” with the subject “Update info / view purchase history”. Please check your spam folder as well!

Once you’ve received the email please click the link inside that email (it expires in a few minutes so if it doesn’t work, request a new link via step 1).


3. After you clicked the link, it will open a page where you can click “Update my info” in the profile section.


Clicking this button will then open a modal window with your personal details and the ability to update any card details.
To enter your new card details, simply needs to click the ‘Update’ button and the credit card fields will become active.

After you’ve entered your new credit card information, complete the update by clicking the “Save changes” button.
That’s it. You can verify the update by closing the modal / pop up and then clicking the “Update my info” button once again.

Payment Questions

Can I ask for a refund for the Feel Fabulous membership program?

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No. All membership payments are final and there are no refunds. For details please refer to our terms that you have agreed to when signing up.

The 14 days trial was designed for our members to freely explore and if unsatisfactory, cancel anytime at no charge within that 14 days trial period. So while all payments for the membership are final, you can cancel any time (see other question for details) and of course you full have access to everything for the remainder of your paid period. 

Here a few ideas on how to make the most of your time in Feel Fabulous: 

LIVE SESSIONS

Watch the latest replay inside the dashboard (in fact you have access to all replays and can even search them for topics). And please do join the upcoming live sessions as well.

POST QUESTIONS

Post any questions that you may have on how to make this work for you so that Chef AJ can address them in time (you’ll find a form under “Post new question”)

CONNECT

Connect and engage with other community members (no one does this alone!) through the members directory or Facebook. And of course you will continue to have access to our Facebook group even if you no longer have an active subscription.

MEAL PLANNER

Create your own meal plans using the meal planner tool – you can download them and keep them for future reference.

And of course you’re more than welcome to join our Facebook group and remain a member inside that Facebook group even after you’ve cancelled. We love company and our community will be there to support you on your journey!

I was charged $1 despite it being a free trial

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We do not impose any additional charges. The $1 that you saw is only put on hold and will be automatically released back to you after a few days.

Because you used your credit card to sign up for a free trial our payment processor has no way to check if the card is legit without pretending to charge you a tiny amount. So they put a hold on a small fee as a way to run an authorization check but of course you will not be charged this fee in the end. 

You’ll be able to verify that no actual payment has been made with your credit card company as well.

I’ve received a cancellation email but I never cancelled

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There are a few reasons why this may be the case:

  1. Your credit card expired and because of that you were cancelled automatically. You can check this by following the instructions in the question on updating your credit card details.
  2. You’ve switched from the monthly to the annual plan and the email was referring to your cancelled monthly subscription. If that’s you, simply ignore the email.
  3. Payments failed – sometimes that happens without your knowledge because banks may revisit your payments to a company that’s registered abroad. You can check this by seeing if you’ve received a failed payment email or successful payment email from us recently.
  4. The payment was delayed – sometimes that happens when the first payment was successful but a few days later went through OK. In this case you’ll have access and can ignore the email.

Of course we’re here to make sure that you have full access as long as your account remains active. So please log into our member center (https://community.feelfabulousoverforty.com/) to see if you still have access. If you do, then the cancellation email was most likely triggered and if your access has been removed without reason, please email us so we can resolve this for you: hello@betterlifesummits.com

Update Credit Card details

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Updating your credit card information is possible inside the customer hub of our shopping cart. The shopping cart is called “ThriveCart” and you can follow along here:

1. Click this link (opens a new tab) and enter your email into the field: https://click.thrivecart.com/updateinfo/


2. Within a few minutes you should receive an email from “ThriveCart” with the subject “Update info / view purchase history”. Please check your spam folder as well!

Once you’ve received the email please click the link inside that email (it expires in a few minutes so if it doesn’t work, request a new link via step 1).


3. After you clicked the link, it will open a page where you can click “Update my info” in the profile section.


Clicking this button will then open a modal window with your personal details and the ability to update any card details.
To enter your new card details, simply needs to click the ‘Update’ button and the credit card fields will become active.

After you’ve entered your new credit card information, complete the update by clicking the “Save changes” button.
That’s it. You can verify the update by closing the modal / pop up and then clicking the “Update my info” button once again.

Why is the company registered in Singapore?

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Before we get into the history of Better Life Summits know this: while the company is registered in Singapore, our payment processors in Stripe and PayPal are US based, our email service providers are US based, our website server is in the US and most of our community is from the US as well.

So why Singapore?

Tobi, the founder of Better Life Summits is from Germany. Before starting Better Life Summits Tobi worked in the renewable energy sector and ended up in Singapore for projects in South East Asia that were set up to reduce carbon emissions. That’s when he met his wife, who is Singaporean. A few years later he founded a company in Singapore which turned into what you see today.

While Singapore may catch you by surprise, Singapore is one of the world’s most modern countries (it’s not China), the fourth largest financial center in the world, one of the least corrupt country – far ahead of countries you would trust like the US and most of Europe. And Singapore is a vibrant, fascinating melting pot of cultures that is definitely worth a visit if you ever have the chance.

So the fact that our company is registered in Singapore comes from the personal history behind it. Any while many thing we’re a big company, Better Life Summits is essentially a team of two.

Tobi and his wife live in Germany right now.

Live Sessions

How to use Zoom

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Zoom is the leading online meeting platform and what we use for most of our live sessions. How to use Zoom differs depending on your device:

  • Are you on a computer? Follow the instructions for computers.
  • Are you on a mobile device? Follow the instructions for mobile devices.

While you can join on a mobile device, we recommend to join on a laptop, Mac or computer.

Join on a computer (recommneded!)

Here is a short video on how to use Zoom:

1. Open the Zoom link

You’ll find the link to your Zoom meeting inside the member center. Each program has a different link and you’ll find it inside the dashboard for the respective program.

Important: The link will only work at the time of the scheduled live session. It will not work for replays (look for the replay section instead).

Once you’ve found the link, click it and it will open a page that opens will look similar to this:

If you see a notification pop up you can click “Open Zoom Meetings” which should open the webinar.

If the notification doesn’t pop up for you, you need to download and run Zoom. In this case look for the link that says “download & run Zoom” on the page and click that link.

2. Run the Zoom application

You’ll only have to install Zoom once and if you’ve used Zoom before chances are you can skip this step.

But if you do need to download & run Zoom simply click the link “download & run Zoom”, wait for the download to finish and then double click on the application that has been downloaded. This will then install the Zoom application on your device (it may take a few seconds):

Once the application has been installed it will take you to the next and final step:

3. Join the live session

Once Zoom opens you’ll be asked to enter your name and email. Other participants will only be able to see your name if you ask questions. They will not be able to see your email. This registration is required just to make sure only members are joining our live calls.

If you’re a bit early or the host hasn’t started the webinar yet you can just leave the application running and the webinar will load once the host has joined.

Join on a mobile device (we recommend to join on a computer, not a mobile device)

Install the Zoom Mobile App

Follow the instructions to install the app.

Once installed, click the link to join the Zoom live session inside the member center (you can log into the member center on your mobile device to get the link).

If prompted, select “Use Zoom” to open the link on your mobile device.

I couldn’t join the live session with Zoom

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Most of the time we use Zoom for our live sessions. Zoom is the market leader for online meetings but it does require to install a small software on your device. Most devices are compatible with Zoom but if there is a glitch here is what you can do:

1. Make sure your device fulfills the system requirements of Zoom

    1. For computes, Mac and Linux click here: https://support.zoom.us/hc/en-us/articles/201362023-System-Requirements-for-PC-Mac-and-Linux
    2. For mobile devices click here: https://support.zoom.us/hc/en-us/articles/201179966-System-Requirements-for-iOS-iPadOS-and-Android

If you encounter difficulties joining and a message which says:  There is another meeting going on

It could be that you were logged into a zoom account which had another meeting going on at the same time or you had zoom already opened and it was still logged into the previous meeting session.

If that happens here’s what you can do:

1. Make sure no zoom application is running

2. Go to zoom.us and be sure you’re not logged in by any chance

Then click the link to the meeting again.

2. Reach out to Zoom support directly here: https://support.zoom.us/hc/en-us

While Zoom is the most reliable across all devices, in rare instances there can be problems. Because we don’t create the Zoom software we can’t fix technical problems but their support will be able to help you out.

If you have question on how to use Zoom, refer to the other help article.

Is Zoom safe to install?

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Zoom is the #1 software for online meetings an used by companies and speakers all around the world. We have been using it for many years without any glitches or safety concerns.

Where are the replays of the live sessions for Feel Fabulous?

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Unless otherwise noted, we go live each Wednesday at 5pm Pacific / 8pm Eastern. For the live interactions we’ll use Zoom and the link to the live session is ONLY for the live session and does not work for the replay. So to watch the replay here’s what to do:

The replays will be added to the “Replay” section within 24 hours.

Log in here: https://community.feelfabulousoverforty.com/ and then open the replay section:

Where is the link to join Feel Fabulous live sessions?

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Unless otherwise noted, we go live each Wednesday at 5pm Pacific / 8pm Eastern. For the live interactions we’ll use Zoom and the link to the live session is ONLY for the live session and does not work for the replay.

To join us live, please do the following:

Shortly before 5pm Pacific / 8pm Eastern log into the member center here: https://community.feelfabulousoverforty.com/

In the “Live & Replays” section click on the button that says “Join Live”:

If you need help or Zoom doesn’t work, please refer to the other help articles in this help section.

Can’t join? Not to worry, we’ll upload the replay to the replay section within 24 hours.

Technical Problems

I don’t see my products in my Feel Fabulous dashboard

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What may cause this problem is that your browser has stored a previous version of the website so here’s what you can do:

  1. Click “Logout” in the footer of the member center
  2. Close the tab / window where you logged in before
  3. Open this link in a new window: https://community.feelfabulousoverforty.com/
  4. Re-enter your login details and click “Login”

This should completely reload the dashboard for you.

If this doesn’t load the dashboard or keeps you logged out it may be an issue with the login details. If you are confident you have the right password, please try this:

  1. Open a new incognito window in your browser (use the browser menu and then select “New incognito window”). This will prevent any previous sessions or old login data to disrupt the dashboard from loading for you.
  2. In that new incognito window open this link https://community.feelfabulousoverforty.com/ and then log in with your email and password.

If it still doesn’t work, I’d recommend to delete the browser history for Feel Fabulous Over Forty. In Chrome here is how it works:

  1. Click on the three dots on the top right to open the menu.
  2. Click on “History” and “History” again (or hold the Ctrl key and type the letter H)
  3. Enter community.feelfabulousoverforty.com into the search box on top.
  4. Check the first box on top.
  5. Hold down the SHIFT key on your keyboard, scroll down and click the check box of the last item. All items are now checked.
  6. Click “delete” on the top right to delete these items.
  7. Next open a new tab and try to log in again

If it still didn’t work please let me know and I can reset the password for you (or use the forgot password function).

Thank you for your patience and support in this. Let me know how it goes!

How to access my dashboard easily on my phone?

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Here’s how you can add to your home screen on your phone so that you can access it easily: https://www.howtogeek.com/196087/how-to-add-websites-to-the-home-screen-on-any-smartphone-or-tablet/

I can’t play the videos on my phone

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We try to ensure videos play on every device. But in some rare instances your device or browser may need to be updated or some settings need to change.

The easier option is always to try a different browser on your phone, ideally the latest version of Chrome and ensure that you have good internet connection. 

If the error message says “Video Not Available”, refer to this article on a setting in your browser that may prevent videos from playing.

Last but not least, try a different device and that should take care of this.

I couldn’t join the live session with Zoom

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Most of the time we use Zoom for our live sessions. Zoom is the market leader for online meetings but it does require to install a small software on your device. Most devices are compatible with Zoom but if there is a glitch here is what you can do:

1. Make sure your device fulfills the system requirements of Zoom

    1. For computes, Mac and Linux click here: https://support.zoom.us/hc/en-us/articles/201362023-System-Requirements-for-PC-Mac-and-Linux
    2. For mobile devices click here: https://support.zoom.us/hc/en-us/articles/201179966-System-Requirements-for-iOS-iPadOS-and-Android

If you encounter difficulties joining and a message which says:  There is another meeting going on

It could be that you were logged into a zoom account which had another meeting going on at the same time or you had zoom already opened and it was still logged into the previous meeting session.

If that happens here’s what you can do:

1. Make sure no zoom application is running

2. Go to zoom.us and be sure you’re not logged in by any chance

Then click the link to the meeting again.

2. Reach out to Zoom support directly here: https://support.zoom.us/hc/en-us

While Zoom is the most reliable across all devices, in rare instances there can be problems. Because we don’t create the Zoom software we can’t fix technical problems but their support will be able to help you out.

If you have question on how to use Zoom, refer to the other help article.

I’m not receiving emails from you

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Sometimes email providers block certain incoming emails but here’s what you can do:

Add our email to your contacts.

Go to your email contact list and add our email to your contacts: hello@betterlifesummits.com – that increases the chances of us reaching your inbox.

If you are using Gmail, full instructions here https://www.wikihow.com/Add-Contacts-in-Gmail

Here are simple instructions on how to ensure that future emails get delivered to your inbox, in some of the most popular email clients:

Also note, that when you unsubscribe from updates we can no longer deliver emails to you – even for your purchases.

And if you mark one of our emails as spam, even by accident, we won’t be able to send you emails anymore.

Others

How do I ask a question to Chef AJ?

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The best way to get Chef AJ to answer your questions is to take advantage of our Feel Fabulous membership where you can ‘Post New Questions’ using the form in the member’s center. She’ll answer as many questions as possible during the live sessions – you’ll find the schedule also in the member’s center: https://community.feelfabulousoverforty.com/

Please log into the member center first: https://community.feelfabulousoverforty.com/

Once inside click on “Post New Question”:

 

Alternatively you might also want to check our  ‘Knowledge Vault’ in the member’s center for answers. Almost every question or a similar question has been answered before. Here’s a quick demo on how to use it: https://youtu.be/lz7uLbYxcCc?t=118

I missed to download the previous Feel Fabulous weekly meal plan. Can I still get it?

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The meal plans are designed to help you get started and familiarize with Chef AJ’s entire collection of recipes. Because you have access to all the recipes and our meal planner, once the meal plan has been replaced, you can no longer download it. But the meal plans are up for two weeks instead of one to give you enough time.

And we would highly encourage you to take advantage of the new meal planner tool in your dashboard where you can easily customize a meal plan for yourself that you truly enjoy with your favorite recipes. We’ve made it really user friendly and the tool guides you along in the entire process to create the perfect meal plan based on your own preferences – check out this demo video to see it in action:

So why not log into the member center here: https://community.feelfabulousoverforty.com/

Once inside look for this button in the “Eat Right” section:

 

How do I find or print recipes?

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Inside Feel Fabulous (https://community.feelfabulousoverforty.com/) you have access to our recipe planner and the recipes themselves.

To explore recipes online we recommend to use the “Recipes” section here:

 

On the next page you also have the option to search by recipe name or ingredients using this search field:

 

If you find a recipe that you’d like to print out, please use the meal planner.

For that go to the dashboard and click on the button for the meal planner:

 

It opens up a list where you can select the recipe (or several) that you want to print out.

Check the respective check boxes and click the button at the bottom to generate your meal plan. You can then print it out or save it as a PDF on your device.

You’ll find more detailed instructions on the meal planner when you log in and open it up.

I’m having problems finding a buddy in the member directory

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Inside Feel Fabulous (https://community.feelfabulousoverforty.com/) you have access to our member directory. The directory allows you to connect with other members outside of Facebook.

To find a buddy please follow these steps:

Before you do anything else, fill out your profile here:

 

Filling out your profile does not mean you’ll be assigned a buddy. We tried assigning buddies before and it’s never worked because no one can force you to like someone. So here’s how to find a buddy.

Navigate to the member directory:

 

On the next page use the search fields to find community members to connect with. Many start by looking for other members in their area – use the location search field for that.

Try your city name, city abbreviation, state name, state abbreviation, etc. to increase your chances of finding other members nearby.

And if you don’t find someone nearby, don’t worry – just approach any member that looks like you’d get along with! Being one the same page is more important than being in the same area code…

Look for the speak bubble icon – it symbolizes that you can contact this member. So, now that you’re ready to approach a member click on their profile:

 

On the profile page you’ll find a contact button:

 

Click on the button to connect. This will open a message field where you can send this member a personal message (if you fill out this form on your own profile page, you’ll be sending yourself a message if you want to test it). Make your message personal, share about yourself, why you hope to get a buddy, why you are reaching out to them, etc.

We’ll then email your message and contact details to this member so they can respond and hopefully you’ll hit it off right away.

But just like making friends – you may have to talk to a few members to find the right buddy and that’s totally OK. Just be open and kind in your communication and don’t be shy to approach more than one member.

Have fun connecting!

How to navigate the Feel Fabulous Over Forty dashboard

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After signing up to our Feel Fabulous Over Forty membership, you’ll find in your dashboard
– Weekly new content including live sessions with Chef AJ, Dr. Lisle and other experts
– A powerful knowledge base where you can pull up answers from Chef AJ to almost any question across 100+ hours of content
– A members directory to find accountability partners in your area
– Weekly recipe suggestions
– A meal planner – create your own meal plan with grocery list from over 100 recipes from Chef AJ
– Chef AJ’s morning inspiration and evening meditation
– Yoga with Chef AJ
– Access to our moderated Facebook group

Here’s a quick demo on how to navigate your dashboard to get the most out of your Feel Fabulous membership with us: View dashboard walkthrough

Couldn't find what you're looking for?

Use the search or email hello@betterlifesummits.com

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