Feel Fabulous Over Forty
Customer support - for quick access use these buttons:
Manage My Membership
We don’t have the authority to start charging you more. Everything is handled by the payment processor directly – that keeps you safe and let’s us sleep well at night. That means the upgrade process requires two steps:
- Cancelling the monthly plan
- Signing up for the annual plan
Step 1: Cancelling the monthly plan
1. Click this link (opens a new tab) and enter your email into the field: https://click.thrivecart.com/updateinfo/
2. Within a few minutes you should receive an email from “ThriveCart” with the subject “Update info / view purchase history”. Check your spam folder as well.
3. Click the link inside that email (it expires in a few minutes so if it doesn’t work, request a new link via step 1).
4. After you clicked the link, it will open a page where you can click “Subscriptions”.
5. Click the “View” button for the subscription you would like to cancel. Please note that your trial will be listed under the “Trials” tab, while the paid subscriptions will be listed under the “Current” tab.
6. Click “Cancel subscription”.
If you signed up with PayPal this will redirect you to PayPal. Please log in and click “Cancel” and confirm with “Cancel Plan” within PayPal. You will see a confirmation within PayPal.
After you’ve cancelled your subscription it will be listed in the “Cancelled” tab (see previous image).
Step 2: Sign up for the yearly plan
Once you’ve cancelled the trial / monthly subscription, please sign up for the annual membership using the same email address here: https://click.thrivecart.com/feel-fabulous-membership-annual-offer/
We understand that this is not the most straight forward way but there is a reason for it: to protect you, we do not have access to your payment details! Everything is handled by the payment processors directly. And they need to receive the authorization for the upgrade directly from you. Sure, the process takes a few minutes but we hope you agree that this is a small inconvenience for knowing your payment details safe.
Your current password will continue to work after the upgrade. In case any of these steps don’t work for you or you want us to confirm that everything went through correctly, please email hello@betterlifesummits.com
If you’re on a monthly membership and want to reduce your costs, consider upgrading to the annual plan which saves you 55%.
Otherwise follow these steps to cancel a subscription or trial.
1. Click this link (opens a new tab) and enter your email into the field: https://click.thrivecart.com/updateinfo/
2. Within a few minutes you should receive an email from “ThriveCart” with the subject “Update info / view purchase history”.
3. Click the link inside that email (it expires in a few minutes so if it doesn’t work, request a new link via step 1).
4. After you clicked the link, it will open a page where you can click “Subscriptions”.
5. Click the “View” button for the subscription you would like to cancel.
Please note that your trial will be listed under the Trials tab, while the paid subscriptions will be listed under the “Current” tab.
6. Click “Cancel subscription”.
If you signed up with PayPal this will redirect you to PayPal. Please log in and click “Cancel” and confirm with “Cancel Plan” within PayPal. You will see a confirmation within PayPal.
After you’ve cancelled your subscription it will be listed in the “Cancelled” tab (see previous image).
If you don’t receive the email with the access link to your payment profile or don’t find your subscription listed, please email us hello@betterlifesummits.com
Updating your credit card information is possible inside the customer hub of our shopping cart. The shopping cart is called “ThriveCart” and you can follow along here:
1. Click this link (opens a new tab) and enter your email into the field: https://click.thrivecart.com/updateinfo/
2. Within a few minutes you should receive an email from “ThriveCart” with the subject “Update info / view purchase history”. Please check your spam folder as well!
Once you’ve received the email please click the link inside that email (it expires in a few minutes so if it doesn’t work, request a new link via step 1).
3. After you clicked the link, it will open a page where you can click “Update my info” in the profile section.
Clicking this button will then open a modal window with your personal details and the ability to update any card details.
To update your credit card the steps are:
- Click the ‘Update’ button to unlock the credit card fields
- Enter the new credit card details
- Click “Save Changes”
After you’ve entered your new credit card information, complete the update by clicking the “Save changes” button.
That’s it. You can verify the update by closing the modal / pop up and then clicking the “Update my info” button once again.
Payment Questions
Updating your credit card information is possible inside the customer hub of our shopping cart. The shopping cart is called “ThriveCart” and you can follow along here:
1. Click this link (opens a new tab) and enter your email into the field: https://click.thrivecart.com/updateinfo/
2. Within a few minutes you should receive an email from “ThriveCart” with the subject “Update info / view purchase history”. Please check your spam folder as well!
Once you’ve received the email please click the link inside that email (it expires in a few minutes so if it doesn’t work, request a new link via step 1).
3. After you clicked the link, it will open a page where you can click “Update my info” in the profile section.
Clicking this button will then open a modal window with your personal details and the ability to update any card details.
To update your credit card the steps are:
- Click the ‘Update’ button to unlock the credit card fields
- Enter the new credit card details
- Click “Save Changes”
After you’ve entered your new credit card information, complete the update by clicking the “Save changes” button.
That’s it. You can verify the update by closing the modal / pop up and then clicking the “Update my info” button once again.
Live Sessions
Zoom is the leading online meeting platform and what we use for most of our live sessions. How to use Zoom differs depending on your device:
- Are you on a computer? Follow the instructions for computers.
- Are you on a mobile device? Follow the instructions for mobile devices.
While you can join on a mobile device, we recommend to join on a laptop, Mac or computer.
Join on a computer (recommneded!)
Here is a short video on how to use Zoom:
1. Open the Zoom link
You’ll find the link to your Zoom meeting inside the member center. Each program has a different link and you’ll find it inside the dashboard for the respective program.
Important: The link will only work at the time of the scheduled live session. It will not work for replays (look for the replay section instead).
Once you’ve found the link, click it and it will open a page that opens will look similar to this:
If you see a notification pop up you can click “Open Zoom Meetings” which should open the webinar.
If the notification doesn’t pop up for you, you need to download and run Zoom. In this case look for the link that says “download & run Zoom” on the page and click that link.
2. Run the Zoom application
You’ll only have to install Zoom once and if you’ve used Zoom before chances are you can skip this step.
But if you do need to download & run Zoom simply click the link “download & run Zoom”, wait for the download to finish and then double click on the application that has been downloaded. This will then install the Zoom application on your device (it may take a few seconds):
Once the application has been installed it will take you to the next and final step:
3. Join the live session
Once Zoom opens you’ll be asked to enter your name and email. Other participants will only be able to see your name if you ask questions. They will not be able to see your email. This registration is required just to make sure only members are joining our live calls.
If you’re a bit early or the host hasn’t started the webinar yet you can just leave the application running and the webinar will load once the host has joined.
Join on a mobile device (we recommend to join on a computer, not a mobile device)
Install the Zoom Mobile App
Follow the instructions to install the app.
Once installed, click the link to join the Zoom live session inside the member center (you can log into the member center on your mobile device to get the link).
If prompted, select “Use Zoom” to open the link on your mobile device.
Unless otherwise noted, we go live each Wednesday at 5pm Pacific / 8pm Eastern. For the live interactions we’ll use Zoom and the link to the live session is ONLY for the live session and does not work for the replay. So to watch the replay here’s what to do:
The replays will be added to the “Replay” section within 24 hours.
Log in here: https://community.feelfabulousoverforty.com/ and then open the replay section:
Unless otherwise noted, we go live each Wednesday at 5pm Pacific / 8pm Eastern. For the live interactions we’ll use Zoom and the link to the live session is ONLY for the live session and does not work for the replay.
To join us live, please do the following:
Shortly before 5pm Pacific / 8pm Eastern log into the member center here: https://members.feelfabulousoverforty.com/
In the “Live & Replays” section click on the button that says “Join Live”:
If you need help or Zoom doesn’t work, please refer to the other help articles in this help section.
Can’t join? Not to worry, we’ll upload the replay to the replay section within 24 hours.
Technical Problems
The members directory is where other members can find you and you can reach out to other members to find accountability partners and make friends.
Please take a few minutes to create your profile.
In the dashboard click here:
First, upload a picture of yourself (without picture your profile won’t appear in the directory):
Next click “upload” to find your picture or drag and drop it on to the upload screen:
You can crop your image (the highlighted area) and then click “apply”:
Your image should show up in your profile. Next fill out the details in Step 2 and click “Publish Profile”:
If you’re looking for an accountability partner, you’ll want to check the box for “Do you want an accountability partner” so that other members can contact you. We won’t share your email but will send you their message from our email instead and then it’s up to you to decide to respond or not.
Others
The best way to get Chef AJ to answer your questions is to take advantage of our Feel Fabulous membership where you can ‘Post New Questions’ using the form in the member’s center. She’ll answer as many questions as possible during the live sessions – you’ll find the schedule also in the member’s center: https://community.feelfabulousoverforty.com/
Please log into the member center first: https://community.feelfabulousoverforty.com/
Once inside click on “Post New Question”:
Alternatively you might also want to check our ‘Knowledge Vault’ in the member’s center for answers. Almost every question or a similar question has been answered before. Here’s a quick demo on how to use it: https://youtu.be/lz7uLbYxcCc?t=118
The meal plans are designed to help you get started and familiarize with Chef AJ’s entire collection of recipes. Because you have access to all the recipes and our meal planner, once the meal plan has been replaced, you can no longer download it. But the meal plans are up for two weeks instead of one to give you enough time.
And we would highly encourage you to take advantage of the new meal planner tool in your dashboard where you can easily customize a meal plan for yourself that you truly enjoy with your favorite recipes. We’ve made it really user friendly and the tool guides you along in the entire process to create the perfect meal plan based on your own preferences – check out this demo video to see it in action:
So why not log into the member center here: https://community.feelfabulousoverforty.com/
Once inside look for this button in the “Eat Right” section:
Inside Feel Fabulous (https://members.feelfabulousoverforty.com/) you have access to our recipe planner and the recipes themselves.
To explore recipes online we recommend to use the “Recipes” section here:
On the next page you also have the option to search by recipe name or ingredients using this search field:
If you find a recipe that you’d like to print out, please use the meal planner.
For that go to the dashboard and click on the button for the meal planner:
It opens up a list where you can select the recipe (or several) that you want to print out.
Check the respective check boxes and click the button at the bottom to generate your meal plan. You can then print it out or save it as a PDF on your device.
You’ll find more detailed instructions on the meal planner when you log in and open it up.
Inside Feel Fabulous (https://members.feelfabulousoverforty.com/) you have access to our member directory. The directory allows you to connect with other members outside of Facebook.
To find a buddy please follow these steps:
Before you do anything else, fill out your profile here:
Filling out your profile does not mean you’ll be assigned a buddy. We tried assigning buddies before and it’s never worked because no one can force you to like someone. So here’s how to find a buddy.
Navigate to the member directory:
On the next page use the search fields to find community members to connect with. Many start by looking for other members in their area – use the location search field for that.
Try your city name, city abbreviation, state name, state abbreviation, etc. to increase your chances of finding other members nearby.
And if you don’t find someone nearby, don’t worry – just approach any member that looks like you’d get along with! Being one the same page is more important than being in the same area code…
We even have a list of community members who are actively looking for a buddy as well and it’s the best place to start:
Look for the speak bubble icon – it symbolizes that you can contact this member. So, now that you’re ready to approach a member click on their profile:
On the profile page you’ll find a contact button:
Click on the button to connect. This will open a message field where you can send this member a personal message (if you fill out this form on your own profile page, you’ll be sending yourself a message if you want to test it). Make your message personal, share about yourself, why you hope to get a buddy, why you are reaching out to them, etc.
We’ll then email your message and contact details to this member so they can respond and hopefully you’ll hit it off right away.
But just like making friends – you may have to talk to a few members to find the right buddy and that’s totally OK. Just be open and kind in your communication and don’t be shy to approach more than one member.
Have fun connecting!
Inside Feel Fabulous (https://members.feelfabulousoverforty.com/) you have access to our member directory. The directory allows you to search for members by location, name, etc.
To give everyone the same chance to appear at the front of the search results, we reshuffle the results every time a search is performed.
If you want to maintain your current search and go through the member list one by one here is a trick that you can use:
Instead of clicking on a member in the list, use right click (tab on hold on a mobile device) and then select “Open link in new tab”. This will open the profile in a new tab and maintain your research results:
Happy connecting!
14 Day Challenges (e.g. Kick Sugar)
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