I couldn’t join the live session with Zoom


Most of the time we use Zoom for our live sessions. Zoom is the market leader for online meetings but it does require to install a small software on your device. Most devices are compatible with Zoom but if there is a glitch here is what you can do:

1. Make sure your device fulfills the system requirements of Zoom

    1. For computes, Mac and Linux click here: https://support.zoom.us/hc/en-us/articles/201362023-System-Requirements-for-PC-Mac-and-Linux
    2. For mobile devices click here: https://support.zoom.us/hc/en-us/articles/201179966-System-Requirements-for-iOS-iPadOS-and-Android

If you encounter difficulties joining and a message which says:  There is another meeting going on

It could be that you were logged into a zoom account which had another meeting going on at the same time or you had zoom already opened and it was still logged into the previous meeting session.

If that happens here’s what you can do:

1. Make sure no zoom application is running

2. Go to zoom.us and be sure you’re not logged in by any chance

Then click the link to the meeting again.

2. Reach out to Zoom support directly here: https://support.zoom.us/hc/en-us

While Zoom is the most reliable across all devices, in rare instances there can be problems. Because we don’t create the Zoom software we can’t fix technical problems but their support will be able to help you out.

If you have question on how to use Zoom, refer to the other help article.

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