Most of the time we use Zoom for our live sessions. Zoom is the market leader for online meetings but it does require to install a small software on your device. Most devices are compatible with Zoom but if there is a glitch here is what you can do:
1. Make sure your device fulfills the system requirements of Zoom
If you encounter difficulties joining and a message which says: There is another meeting going on
It could be that you were logged into a zoom account which had another meeting going on at the same time or you had zoom already opened and it was still logged into the previous meeting session.
If that happens here’s what you can do:
1. Make sure no zoom application is running
2. Go to zoom.us and be sure you’re not logged in by any chance
Then click the link to the meeting again.
2. Reach out to Zoom support directly here: https://support.zoom.us/hc/en-us
While Zoom is the most reliable across all devices, in rare instances there can be problems. Because we don’t create the Zoom software we can’t fix technical problems but their support will be able to help you out.
If you have question on how to use Zoom, refer to the other help article.